FAQs

  • We are a small team of artists & designers with a wealth of knowledge - who sweat the details. Our goal is to bring your creative vision to life. We collaborate with our clients by going through a hands-on ordering & design process to ensure the goods that we create are exactly what our clients are looking for.

  • The products available in our Online Shop are set designs that you can personalize. The item you see in the product image is the item you will receive. Your order will be personalized with the content you provide at checkout.

    If you would like to have something designed and made specifically for you, please visit our Custom Order page.

  • Yes! We love collaborating with other designers, artists, architects, and creatives. We have been a part of many custom creative projects - big and small. If you plan to provide your own design files and utilize our laser cutting services, please visit our Laser Cutting Services Page for more information & to get started.

  • We’re always happy to discuss your project and answer any questions you may have. We offer phone, video, and in-person consultations. You can schedule a consultation with one of our team members by clicking this link.

    While we do have regular business hours at our studio, we request that you schedule your consultation with us before visiting. We are not able to accommodate unscheduled drop-in consultations.

  • We follow different timelines depending on the type of order that you’ll be placing and the quantity/complexity of your items. Below is an overview of our typical lead times by order type.

    Online Shop Orders: 1-3 week production time
    Custom Orders: 3-6 week production time
    Laser Cutting Services (for designers): 2-4 week production time

    We do accept Rush Orders. To inquire about a rush order, please visit our Rush Order Page.

  • Painted Design - Your design and/or text will be painted directly onto acrylic (without engraving or layering acrylic). This will leave a clean and flat design on your sign (with a vinyl-like appearance). Due to the production process, this is our most affordable production method, but is limited to simpler designs. Only available on acrylic.

    Engraved Design - Your design and/or text will be engraved directly onto the material. This is great for detailed designs and adds depth to your signage. Standard Engraving (colorless engraving, no paint-fill) can be done on wood or acrylic, while Paint-filled Engraving (engraved, with color added) can only be done on acrylic.

    Layered Design - Your design and/or text will be cut out of acrylic or wood and layered on top of your base material. Due to the production process, this is best done on simple designs or for larger text or headings on your signage. This is a great way to add depth to any design.

    Want to see the difference? Visit our production method blog post to view our gallery of sample images.

  • Yes, we do have a selection of rentals available that correspond with our signage. The majority of our rentals are only available within the greater Houston Metro Area. However, we do have some rental items with shipping options. Rentals must be paired with your signage order. We do not offer rentals on their own without a signage purchase.

    Rentals are booked separately through our Rental Shop. Visit the rental shop for more information and availability.

  • If you are in the greater Houston area, we encourage you to pick up your order in person. Not only is it a great way to save on shipping costs, but you will get to see our working studio behind the scenes. For more information on picking up your order in person, please visit our Pick Ups Page.

  • Our hours are Monday - Friday, 10am - 4pm, excluding holidays.

  • We’ll send you an email with detailed tracking information as soon as your order ships. If you created a customer account during the check out process, you may also log in to your account to view your tracking number.

  • We want you to be happy with your items. If there are any issues with your purchase please let us know by contacting us at info@poststudioprojects.com. Due to the urgency of event-related items, we ask that you reach out within 48 hours of receiving your order. Please visit our Returns & Refunds page for more information.

  • We use trusted carriers with trackable shipping options for all of our orders. You will select the carrier, delivery options, and pay for shipping upon placing your order. Your items are carefully and securely packaged in preparation for shipping. Once your order leaves our hands and has shipped, it is under the care & control of the shipping carrier. For more details and answers to common shipping questions, please visit our Shipping Page.

  • If there is a problem with your order, please reach out to us immediately at info@poststudioprojects.com or call our studio at 832-207-8110. We are here to help!